Property Maintenance

Maintenance

• The health and safety of our staff, residents and guests is a top priority of the Covington Housing Authority. 
• The Maintenance staff works with the residents to ensure that the communities remain in excellent condition for the existing and future resident's enjoyment.
• Residents and their guests are required to abide by all the rules in Covington Housing Authority House Rules  Manual Effective: December 1, 2020 as a condition of occupancy and the CHA Pet Policy Jan 2019

We are happy to assist you with your maintenance requests. Please call 770-786-7739 to report all work orders, including Emergency Work Orders

What to Do if You Have Maintenance Issues After Office Hours

Office hours:  Monday-Thursday 8am-5pm; Friday 8am-12pm

When making an Emergency Maintenance call:

Call (770) 786-7739

1. State your name.
2. State the head of household’s name.
3. State your address.
4. State your unit number.
5. State your phone number.
6. State the issue that you are dealing with. Please give as many details as possible.

What is an Emergency?

• Uncontrollable water leaks

If you have a water leak:

1. Turn the water off if possible.
2. Turn the water off at the water cutoff valve if possible.
3. Call CHA Emergency Maintenance to describe the issue in detail.
4. Clean up water to prevent further damage.

If you smell gas:

1. Leave the apartment.
2. Call 911 to report the smell of gas. Emergency responders will typically arrive in approximately 6 minutes and can test the air quality.
3. Call CHA Emergency Maintenance after you have called 911.

1. Leave the apartment.
2. Call 911 and report the alarm. Emergency responders will typically arrive in approximately 6 minutes and can test the air quality.
3. Call CHA Emergency Maintenance after you have called 911.

• No water
• No electricity
• Locked out of apartment (an emergency lockout charge will apply)
• No heat in below-freezing weather
• Inoperable refrigerator
• Inoperable stove
• Clogged toilet in one-bathroom apartments

Non-emergencies
Some Air conditioning issues are NOT considered an emergency.  All residents have window and door screens.  Resident should:

1. Open windows.
2. Secure window screens.
3. Air conditioning concerns will be addressed the next business day

Beeping smoke detectors are NOT considered an emergency. 

• Smoke detectors are hardwired; they will use the power source as a backup in the event the battery dies
• CHA will change out batteries the next day.

Reporting a false emergency will result in charges. 

Click HERE for the Work Order Charge List.